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Shipping policy

DELIVERY & SHIPPING POLICY

DELIVERY LOCATIONS

Helper Fairies and Friends offers deliveries both within Australia and worldwide.

For deliveries made via Australia Post, we can deliver to PO Boxes. For other courier options, please note that PO Box delivery may or may not be available.

PROCESSING YOUR ORDER

Upon placing your order, you will receive an email confirmation to your provided email address. Please keep this email as proof of purchase.

Should you choose to have your order left at your doorstep when you're not at home, please understand that the responsibility lies with you. We encourage you to contact us immediately to discuss this option.

Deliveries typically occur from Monday to Friday unless the chosen delivery method specifies otherwise.

TRACKING ORDERS

All orders shipped within Australia automatically come with tracking. If your order hasn't arrived as expected, please get in touch with our customer service team for tracking assistance at info@helperfairiesandfriends.com.

International orders are dispatched using Standard Airmail service, which includes tracking. You'll receive your tracking number once the order is shipped. If you request alternative shipping arrangements, please note that we cannot guarantee tracking, and we won't be responsible for the delivery of international orders.

DELIVERY TIMES

Orders are usually dispatched within 2-3 business days, and we strive to get your order to you as soon as possible. Once your order has been dispatched, the delivery time will depend on the chosen delivery service and location, typically ranging from 2 to 7 days for orders within Australia.

IMPORTANT: Please carefully inspect all received items to ensure they match your order. If you receive an incorrect item, DO NOT OPEN IT. We cannot accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.

For damaged items, please contact us within 4 days of delivery and retain the item as we may require evidence of the damage (such as emailed images of the damaged item).

PRICES AND PAYMENT

All prices listed on the website are in Australian dollars and include GST where applicable. Prices are subject to change without prior notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

  • Free delivery (Australia wide) for orders over $100.
  • Orders under $100 are shipped at a standard postage rate, as calculated at checkout.

ORDERS SENT OUTSIDE AUSTRALIA

  • Delivery costs vary based on the destination country and chosen delivery method. Helper Fairies and Friends use Standard Air Postage, which includes tracking. For alternative postage arrangements, please contact our customer service for options.
  • If an international order qualifies for a GST refund, it will be processed after payment and before shipping.
  • Payment must be made by credit card or Direct Deposit at the time of order submission. We accept Visa or Mastercard.
  • Free postage over $100 applies to parcels shipped to Australian addresses only.
  • Please be aware that some parcels sent overseas may be held by Customs until an additional fee is paid to release the parcel. It's essential to check the relevant Customs laws in your country before placing your order. Helper Fairies and Friends is not responsible for such fees and is not liable for the rejection of your parcel by Customs.

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